Customer Success Manager Job Opportunity at Raft – AI-Powered Logistics Platform

Raft is hiring a Customer Success Manager to lead customer relationships, improve product adoption, and support long-term customer success across a dedicated portfolio. This is an exciting opportunity for a customer-focused professional who wants to help shape the future of AI-powered logistics and supply chain technology.

As a global leader in AI logistics solutions, Raft is building the AI workforce for the supply chain industry — a sector responsible for moving approximately $19 trillion worth of goods every year. This role offers the chance to work in a fast-growing technology environment where customer insights directly influence product development and business growth.

Customer Success Manager Responsibilities

The successful candidate will manage the complete customer lifecycle, from onboarding and adoption to retention and advocacy. You will work closely with customers to understand their goals, solve challenges, and create measurable business outcomes.

Key responsibilities include:

• Managing relationships with a portfolio of mid-market customers
• Driving product adoption and customer engagement
• Monitoring customer health, usage trends, and growth opportunities
• Using customer data to identify risks and recommend proactive solutions
• Handling customer concerns and resolving issues efficiently
• Maintaining accurate customer records and interaction history
• Collaborating with Product, Engineering, and internal teams to share customer feedback
• Supporting quality assurance initiatives by identifying user experience improvements
• Using AI-powered tools for customer health analysis, usage insights, and proactive customer engagement

The role requires someone who takes ownership, solves problems independently, and enjoys transforming customer feedback into meaningful improvements.

Ideal Candidate Profile

Raft is looking for a proactive and customer-focused professional who can build strong relationships with stakeholders and confidently manage customer conversations.

The ideal candidate will have:

• Experience working in Customer Success, Account Management, or a similar role
• Experience managing customer portfolios, especially in mid-market environments
• Strong communication and relationship-building skills
• The ability to handle difficult conversations with professionalism and empathy
• Experience using customer success and productivity tools such as Jira, HubSpot, and Gainsight
• A data-driven mindset with the ability to identify trends and opportunities
• A passion for improving customer experiences and delivering measurable results

A continuous improvement mindset is highly valued. Small changes that create meaningful customer impact are at the heart of this role.

Why Join Raft?

At Raft, employees have the opportunity to work with autonomy, make important decisions, and contribute to the transformation of the global supply chain through artificial intelligence.

You will join a multicultural and innovative team focused on solving complex logistics challenges through AI technology. Success at Raft is measured by impact, ownership, and the ability to create real value for customers.

How to Apply

Interested candidates can apply for the Customer Success Manager position at Raft by submitting their CV to:

jewel.gerlings@raft.ai

When applying, make sure your CV highlights:

• Customer Success experience
• Experience managing customer relationships and portfolios
• Knowledge of tools such as Jira, HubSpot, and Gainsight
• Examples of improving customer retention, adoption, or business growth

Your cover letter should explain why you are interested in joining Raft, your approach to customer success, and how you create positive customer outcomes.

Feel free to share this opportunity with professionals in your network who may be a strong fit.

About Raft

Raft is a leading AI-powered logistics company focused on transforming global supply chains. The company develops AI solutions that help logistics providers automate manual processes, improve efficiency, and unlock new levels of operational performance.

Raft’s AI workforce is trained on billions of logistics data points and supports logistics providers worldwide. The company works with leading supply chain organisations and has processed billions of dollars in freight invoices.

Headquartered in London and backed by leading investors, including Bessemer Venture Partners and Eight Roads, Raft is on a mission to create a smarter, faster, and more connected global supply chain.