Account Manager Job Opportunity at ElevenLabs – Build the Future of AI Voice Technology

ElevenLabs is hiring an experienced Account Manager to join its growing Account Management team and help build strong, long-term relationships with customers across the ANZ (Australia and New Zealand) region.

This is an exciting opportunity for a proactive and customer-focused professional who wants to work at the forefront of AI voice technology, audio innovation, and SaaS customer success.

ElevenLabs is one of the world’s leading AI voice and audio research companies, trusted by global organisations including Deutsche Telekom, Meta, and Harvey. The company is transforming how people interact with technology through realistic AI-generated voices and advanced audio solutions.

As an early member of the Account Management team, you will play a key role in shaping customer engagement strategies, improving client experiences, and helping define the future account management framework for the ANZ market.

Account Manager Responsibilities

The Account Manager will manage a portfolio of commercial and enterprise customers, ensuring successful adoption, retention, and growth of ElevenLabs products.

Key responsibilities include:

• Building and maintaining strong relationships with enterprise and commercial customers across ANZ
• Driving customer adoption and increasing product engagement
• Monitoring customer usage to identify improvement opportunities and account growth potential
• Managing account renewals and expansion opportunities
• Improving customer satisfaction and overall customer experience
• Tracking account management performance metrics, including Net Revenue Retention (NRR) and Gross Revenue Retention (GRR)
• Developing scalable account management processes for the ANZ region
• Collaborating with internal teams to deliver long-term customer value

This role is ideal for someone who enjoys ownership, works independently, and thrives in a fast-moving technology environment.

Skills and Experience Required

The ideal candidate will have experience in Account Management, Customer Success, or SaaS relationship management.

Preferred qualifications include:

• 3–7 years of experience in Account Management or Customer Success roles
• Experience working within a fast-paced SaaS company
• Proven experience managing customer renewals and account expansion
• Strong communication and relationship-building abilities
• Excellent problem-solving and analytical skills
• Ability to understand customer needs and connect them with product solutions
• Experience working with enterprise or commercial customers
• Passion for artificial intelligence, voice technology, and emerging tech platforms

A builder mindset and enthusiasm for helping shape new processes will be highly valued in this role.

Why Join ElevenLabs?

ElevenLabs provides the opportunity to join an innovative AI company during an important stage of global growth.

As part of the team, you will:

• Work on cutting-edge AI voice and audio technology
• Help shape customer success strategies in a growing market
• Collaborate with talented teams across a global organisation
• Make a direct impact on customer relationships and business growth
• Contribute to the future of human-computer communication

The role offers high ownership, meaningful responsibility, and the opportunity to help expand ElevenLabs’ presence across the ANZ region.

How to Apply

Candidates interested in the Account Manager position at ElevenLabs can apply by submitting their CV to:

jim@elevenlabs.io

When applying, ensure your CV highlights:

• Account Management or Customer Success experience within SaaS
• Experience managing renewals and account expansion
• Customer relationship management achievements
• Exposure to AI, voice technology, or emerging technology platforms
• Examples of improving customer retention and business growth

Your cover letter should explain why you are interested in joining ElevenLabs, your passion for AI voice technology, and how you create long-term value for customers.

You are also encouraged to share this opportunity with professionals in your network who may be a great fit.

About ElevenLabs

ElevenLabs is a leading AI audio research and technology company focused on making communication and content creation more natural through advanced voice AI.

Founded in 2022 and headquartered in London, ElevenLabs develops innovative AI audio solutions including voice generation, speech-to-speech technology, transcription, dubbing, music creation, sound effects, and developer tools.

The company offers three major platforms:

• ElevenAgents – AI-powered voice and chat agents designed for scalable customer interactions
• ElevenCreative – AI tools for generating speech, music, images, and video content across multiple languages
• ElevenAPI – Developer access to advanced AI audio models

Trusted by businesses worldwide, ElevenLabs supports millions of users and thousands of organisations while maintaining strong security standards, including encryption and compliance support for SOC 2, HIPAA, and GDPR requirements.

Join ElevenLabs and help shape the future of AI-powered communication.